Attributed to: Henry Whyte, Senior Operations Manager, Bolt Rides
This Court ruling relates to an isolated incident involving the impersonation of a Bolt rider by a Bolt driver. We wish to highlight that in the Court’s ruling, it has not been disputed that the identity theft of the Bolt rider occurred entirely outside of Bolt’s ecosystem and was not caused as a result of any breach or compromise of Bolt’s App or systems.
While we respectfully acknowledge the Court’s ruling, our legal team has reviewed the decision and intends to appeal the ruling. We are confident that an appeal process will provide a more accurate outcome.
We remain committed to respecting and protecting the privacy and security of riders’ and drivers’ personal data, which is a top priority. While this isolated incident originated beyond our
control, we take this matter very seriously.
As we move forward with the appeal process, Bolt remains committed to cooperating with
relevant stakeholders and regulatory authorities to enhance the safety and security of our platform in Ghana.
About Bolt
Bolt is a super-app with over 150 million customers in more than 45 countries and 500 cities across Europe and Africa (list of locations here). We offer a range of mobility products for different services and
needs:
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Ride-hailing
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Bolt Food, delivering ready-made meals from restaurants
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Bolt Business, our corporate mobility service